Tregulland Cottage and Barn House Conditions
Pricing
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.
Cancellation Insurance
Payments made in respect of your booking are not refundable, we therefore advise taking out a cancellation policy.
Cautionary Deposit
A refundable deposit of £1,500 must be paid to Big House Experience two weeks prior to your stay. This will be refunded between 7-10 days following your stay assuming no damage is caused to the property or its contents in accordance with our Booking Terms.
Decorations
We ask guests not to decorate walls or woodwork with banners, balloons or pictures. Any marks caused by drawing pins, sellotape or blu tack or any other product such as fake tan that require retouching by re-painting or partial re-painting will be deducted from the cautionary deposit.
Stag and Hen Party Bookings
Stag parties are not permitted at this property. Hen parties are sometimes permitted, but only with express permission from the property owner prior to booking. Please contact us to discuss your booking on 01242 352 747.
Guest Numbers
The total number of guests at the property must not exceed the total number of people the house can sleep without prior permission from the property owner. Exceeding the maximum number of guests may invalidate the owner's property or liability insurance or violate local council rules.
Property Use
If the property is being booked for anything other than a standard residential stay you must seek prior approval before booking. A non-standard residential stay may include a party, wedding or event. Non-standard use of the property may attract additional fees.
Suppliers
No non-approved suppliers (including catering companies, activity suppliers, or any other third-party) are permitted to operate at the property without the owner's prior permission. The owner may seek to see sight of a supplier's insurance certificates before approving them - or may disapprove at their discretion.
Pets Policy
Dogs are allowed at the property, subject to a fee of £75 per dog (maximum 2 dogs). We ask that dogs are kept on a lead in the gardens due to livestock in the fields surrounding the property. No dogs are allowed in any of the bedrooms or on the soft furnishings and must sleep downstairs in a room agreed with the house owner (usually the utility room).
Arrival and Departure Times
Check-in is 4pm on the day of your arrival and check-out is 10am on the day of departure. We ask you to respect these times.
The house cleaning teams typically have a tight turnaround time and want each guest to arrive to a fully prepared house. Checking out later than agreed may prevent the cleaning teams from starting their work, and any additional costs incurred as a result may be withheld from your cautionary deposit.
Noise Policy
Please ensure there is no external noise between 10pm and 9am. Closing windows and doors will ensure all reasonable noise will not be heard outside the property, and should not impact on your enjoyment.
- Please do not bring any sound equipment into the property (the property has a sound system which can be used at a reasonable level)
- Please don’t use any sound system outside the property
Children
Guests must accept responsibility for the safety of their children who must be supervised at all times.
Fireworks
The property is surrounded by farmland and therefore fireworks, lanterns or wax candles are strictly forbidden.
Swimming Pool
Use of the swimming pool is at your own risk. We request that:
a) children are supervised at all times by an adult when in or near the swimming pool
b) you do not use the pool between 10pm and 6am
c) no glasses are taken into the pool area
Health and Safety when staying at Tregulland Cottage & Barn
Tregulland Cottage, Barn, Grounds and Lake
The Client shall take all reasonable and proper care and observe the notices and rules relating to Health and Safety around the property, grounds, river and lake. Clients should note that no swimming is permitted in the river or lake. Children should be supervised at all times around the grounds, river, lake, pool house and facilities and wood-burners and cookers in the Cottage and Barn.
Woodburners
Please refer to the guest information packs on how to ignite the fires. Guests who are unfamiliar with setting fires should ask for further guidance if required.
Fire Prevention
Within the properties fire extinguishers are situated on each floor and fire blankets near the cooking points and wood burners for guests use in the event of a fire.
In the event of an emergency guests should dial the emergency services on 999 immediately. There are telephones in the entrance halls of both the Cottage and Barn.
Leisure Facilities - Swimming Pool, Steam Room and Hot Tub
The main pool at Tregulland is 12m long x 5m wide and 1.2m deep. Guests are asked to adhere to the safety notices by the main entrance door when arriving at the Pool House.
Guests should note that there are no lifeguards on duty at the swimming pool and guests are advised not to swim alone. Children should be supervised at all times and non-swimmers should not enter the swimming pool.
Please refer to the Guest Information for guidance on using the hot tubs at our properties. Guests are also asked to adhere to the safety notices displayed prominently by the steam room and hot tubs.
Children under the age of 16 are not permitted to use the steam rooms or saunas.
Dutch Hot Tub at Tregulland
The fire surround and pipes leading into the tub are extremely hot when in use. All guests should take care when stoking the fire, entering and leaving the tub. Children under the age of 16 are not permitted to use the hot tub. Children should take care when on the terrace around the hot tub to avoid the fire.
Steam Room
Please refer to Appendix Two for further guidelines on using Pool House facilities.
Liability Disclaimer
Guests making use of the leisure facilities are responsible for ensuring that they are properly equipped and that their state of health and physical condition are such as not to involve any risk to him or herself or any other person making use of the facilities. It is hereby understood and agreed the Owners accept no responsibility for accident, injury, illness or misadventure caused to or suffered by guests on the premises howsoever caused. Guests are responsible for their own insurance in respect of injuries suffered, loss or damage to equipment.
HOUSE CONDITIONS: APPENDIX ONE
NOISE POLICY: TREGULLAND
Tregulland is set in its own land. We do have neighbours close by whose needs we respect - and who are used to enjoying a peaceful, tranquil environment in this lovely location. We therefore ask all our guests to show consideration to the environment and our neighbours in all matters, and especially with regard to noise. To help ensure everyone's holiday goes well, we ask you to respect the following noise rules:
After 9pm and before 9am please use the terraces and gardens around the house as quiet areas
Low level music on terraces only.
Please limit any music playing or television noise inside the house so it cannot be heard outside.
Please do not turn up music within the property to provide music outside, for example on the terraces.
Please show consideration for our neighbours in the early morning and late evening.
If you are having any deliveries or ordering taxis, please ensure they have clear directions to Tregulland.
The vast majority of our guests will of course behave with great consideration to our neighbours and would never intend to offend but observing our noise policy will remove any potential for the harmonious environment to be disturbed.
HOUSE CONDITIONS: APPENDIX TWO
*TREGULLAND POOL HOUSE - SWIMMING POOL, STEAM ROOM AND HOT TUB
*(The 'leisure' facilities)
Guidelines for the Leisure Facilities
These protocols are designed to promote a safe, hygienic and enjoyable place for you to spend your leisure time.
1. Guests must read and observe the leisure facilities rules which are prominently displayed in the pool area before using the facilities.
2. Guests are not permitted to use the leisure facilities if they have consumed alcohol.
3. Only guests over the age of 16 are permitted to use the leisure facilities (swimming pool and hot tub) - or under 16 at your discretion, with adult supervision.
4. Guests must cease using the leisure facilities if they feel unwell at any time and consult a doctor.
5. Always be respectful of and courteous to other users.
6. Before entering any of leisure facilities you must shower.
7. Please shower between using different wet area facilities.
8. Please remove all deodorants, make-up and perfumes.
9. No glass or food shall be taken into the pool area at any time.
10. In the swimming pool and pool side running, jumping, diving or unruly behaviour is prohibited and the use of snorkels, flippers and beach balls is also prohibited.
11. The Owners shall not be responsible for the personal belongings of the Guests.
12. Please report any faults with facilities to Bonny Shanks, Property Manager.