House Terms

Tarndale Hall House Conditions

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Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.

 

Cancellation Insurance

Payments made in respect of your booking are not refundable, we therefore advise taking out a cancellation policy.

 

Cautionary Deposit

A refundable deposit of £2,000 must be paid to Big House Experience two weeks prior to your stay. This will be refunded between 7-10 days following your stay assuming no damage is caused to the property or its contents in accordance with our Booking Terms.

 

Decorations

We ask guests not to decorate walls or woodwork with banners, balloons or pictures. Any marks caused by drawing pins, sellotape or blu tack or any other product such as fake tan that require retouching by re-painting or partial re-painting will be deducted from the cautionary deposit.

 

Stag and Hen Party Bookings

Sorry, Tarndale Hall is not suitable for stag parties. While Tarndale Hall isn’t considered a ‘party house’, respectful hen groups are sometimes permitted, subject to prior agreement from the property owner before booking. Please contact us to discuss.

 

Guest Numbers

The total number of guests at the property must not exceed the total number of people the house can sleep without prior permission from the property owner (subject to additional charges). Exceeding the maximum number of guests without prior arrangement may invalidate the owner's property or liability insurance or violate local council rules.

 

Property Use

If the property is being booked for anything other than a standard residential stay you must seek prior approval before booking. A non-standard residential stay may include a party, wedding or event. Non-standard use of the property may attract additional fees.

 

Suppliers

No non-approved suppliers (including catering companies, activity suppliers, or any other third-party) are permitted to operate at the property without the owner's prior permission. The owner may seek to see sight of a supplier's insurance certificates before approving them - or may disapprove at their discretion.

 

Pets Policy

Sorry, this property has a no-pets policy.

 

Arrival and Departure Times

Check-in is 4pm on the day of your arrival and check-out is 10am on the day of departure (or 4pm if checking out on a Sunday). We ask you to respect these times.

The house cleaning teams typically have a tight turnaround time and want each guest to arrive to a fully prepared house. Checking out later than agreed may prevent the cleaning teams from starting their work, and any additional costs incurred as a result may be withheld from your cautionary deposit.

 

Noise Policy

  • Please ensure there is no external noise between 10pm and 9am. Closing windows and doors will ensure all reasonable noise will not be heard outside the property, and should not impact on your enjoyment.
  • Please do not bring any sound equipment into the property (the property has a sound system which can be used at a reasonable level)
  • Please don’t use any sound system outside the property
  • Please ensure that there is no shouting or excessively loud talking outside
  • External noise levels may be electronically monitored (this does not include any recording of sound, only decibel levels)
  • Note that if the noise policy is broken and warnings about noise are ignored, the owner reserves the right to withhold your cautionary deposit.

 

Fireworks

We do not allow fireworks or Chinese lanterns at any property without seeking the owner's permission prior to booking. Many properties are located in rural areas where there is livestock.