Tall Trees House Conditions

Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.

 

Cancellation Insurance

Payments made in respect of your booking are not refundable, we therefore advise taking out a cancellation policy.

 

Cautionary Deposit

A refundable deposit of £1,500 must be paid to Big House Experience two weeks prior to your stay. This will be refunded between 7-10 days following your stay assuming no damage is caused to the property or its contents in accordance with our Booking Terms.

 

Decorations

We ask guests not to decorate walls or woodwork with banners, balloons or pictures. Any marks caused by drawing pins, sellotape or blu tack or any other product such as fake tan that require retouching by re-painting or partial re-painting will be deducted from the cautionary deposit.

Strictly no form of external decoration can be used outside the property.

 

Stag and Hen Party Bookings

Stag and hen parties are not permitted at this property. 

 

Guests from the Same Household

It's a requirement at Tall Trees that all bookings include at least two guests from the same household.

 

Guest Numbers

The total number of guests at the property must not exceed the total number of people the house can sleep without prior permission from the property owner. Exceeding the maximum number of guests may invalidate the owner's property or liability insurance or violate local council rules.

 

Property Use

If the property is being booked for anything other than a standard residential stay you must obtain prior approval before booking. Non-standard residential stay (such as a party, wedding or event) are not ordinarily permitted to ensure that disturbance is not caused to local residents. Exceptional non-standard use of the property may attract additional fees.

 

Suppliers

No non-approved suppliers (including catering companies, activity suppliers, or any other third-party) are permitted to operate at the property without the owner's prior permission. The owner may seek to see sight of a supplier's insurance certificates before approving them - or may disapprove at their discretion.

 

Pets Policy

Dogs are allowed at the property, subject to a fee of £50 per dog (maximum 2 dogs). We ask that dogs are kept on a lead in the gardens due to livestock in the fields surrounding the property. No dogs are allowed upstairs, on the soft furnishings or in the pool area and must sleep downstairs in a room agreed with the house owner (usually the utility room).

 

Arrival and Departure Times

Check-in is 4pm on the day of your arrival and check-out is 10am on the day of departure. We ask you to respect these times.

The house cleaning teams typically have a tight turnaround time and want each guest to arrive to a fully prepared house. Checking out later than agreed may prevent the cleaning teams from starting their work, and any additional costs incurred as a result may be withheld from your cautionary deposit.

 

Noise Policy

Please ensure there is no external noise between 10pm and 9am. Closing windows and doors will ensure all reasonable noise will not be heard outside the property, and should not impact on your enjoyment.

• Please do not bring any sound equipment into the property (the property has a sound system which can be used at a reasonable level)
• Please don’t use any sound system outside the property

 

Fireworks

We do not allow fireworks or Chinese lanterns at the property.

 

Swimming Pool

Use of the swimming pool is at your own risk. We request that:

a) children are supervised at all times by an adult when in or near the swimming pool

b) you do not use the pool between 10pm and 6am

c) no glasses are taken into the pool area

 

Exclusion of Liability Waiver

To the fullest extent permitted by law, the Owner accepts no liability whatsoever for any losses, damage or injury to any persons or property incurred or sustained on the Property by any guest, visitor or visitor of any guest, or any third party at the Property as a result of or in connection with the provision of, or engaging in any activity that takes place at the Property which is not provided by the Owner as a paid activity forming part of the booking.

Activities include but are not limited to the following:

- Outdoor sports e.g. archery, climbing (all types and surfaces)

- Novelty activities e.g. bouncing castles, sumo suit wrestling, bungee runs

- Barbecues, and other outdoor catering