House Terms

Galene House House Conditions

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Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.

 

Cancellation Insurance

Payments made in respect of your booking are not refundable, we therefore advise taking out a cancellation policy.

 

Cautionary Deposit

A refundable deposit of £1,000 must be paid to Big House Experience two weeks prior to your stay. This will be refunded between 7-10 days following your stay assuming no damage is caused to the property or its contents in accordance with our Booking Terms.

 

Decorations

We ask guests not to decorate walls or woodwork with banners, balloons or pictures. Any marks caused by drawing pins, sellotape or blu tack or any other product such as fake tan that require retouching by re-painting or partial re-painting will be deducted from the cautionary deposit.

 

Stag and Hen Party Bookings

Stag parties are not permitted at this property. Hen parties are sometimes permitted, but only with express permission from the property owner prior to booking. Please contact us to discuss your booking on 01242 352 747.

 

Guest Numbers

The total number of guests at the property must not exceed the total number of people the house can sleep without prior permission from the property owner. Exceeding the maximum number of guests may invalidate the owner's property or liability insurance or violate local council rules.

 

Property Use

If the property is being booked for anything other than a standard residential stay you must seek prior approval before booking. A non-standard residential stay may include a party, wedding or event. Non-standard use of the property may attract additional fees.

 

Suppliers

No non-approved suppliers (including catering companies, activity suppliers, or any other third-party) are permitted to operate at the property without the owner's prior permission. The owner may seek to see sight of a supplier's insurance certificates before approving them - or may disapprove at their discretion.

 

Pets Policy

Dogs are allowed at the property (maximum 2 dogs) charged at £50 per dog. No dogs are allowed in any of the bedrooms or on the soft furnishings and must sleep downstairs in a room agreed with the house owner (usually the utility room).

 

Arrival and Departure Times

Check-in is 4pm on the day of your arrival and check-out is 10am on the day of departure. We ask you to respect these times.

 

The house cleaning teams typically have a tight turnaround time and want each guest to arrive to a fully prepared house. Checking out later than agreed may prevent the cleaning teams from starting their work, and any additional costs incurred as a result may be withheld from your cautionary deposit.

 

Noise Policy

  • Please do not use the hot tub between 9pm and 9am.
  • If after an initial warning, your party continue to cause excessive noise which leads to a complaint by a neighbour or to/from the local authorities, we reserve the right to make a deduction from your cautionary deposit and you would be asked to leave the property. 
  • The property outside space is fitted with a noise monitor and will record levels of noise and time for evidence. 

 

Fireworks

We do not allow fireworks or Chinese lanterns at any property without seeking the owner's permission prior to booking.