Windrush Hyde Estate House Conditions

Please read the House Conditions for Windrush Hyde Estate carefully before making your booking. If you have any questions, please contact our team on 01242 352 747.

 

Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.

 

Cancellation Insurance

Payments made in respect of your booking are not refundable, we therefore advise taking out a cancellation policy.

 

Cautionary Deposit

A refundable deposit of £1,500 must be paid to Big House Experience two weeks prior to your stay. This will be refunded between 7-10 days following your stay assuming no damage is caused to the property or its contents in accordance with our Booking Terms.

 

Decorations

We ask guests not to decorate walls or woodwork with banners, balloons or pictures. Any marks caused by drawing pins, sellotape or blu tack or any other product such as fake tan that require retouching by re-painting or partial re-painting will be deducted from the cautionary deposit.

 

Stag and Hen Party Bookings

Sorry, we don’t accept bookings for stag or hen parties at this property. We politely request that this is respected.

 

Guest Numbers

The total number of guests at the property must not exceed the total number of people the house can sleep without prior permission from the property owner. Exceeding the maximum number of guests may invalidate the owner's property or liability insurance or violate local council rules.

 

Property Use

If the property is being booked for anything other than a standard residential stay you must seek prior approval before booking. A non-standard residential stay may include a party, wedding or event. Non-standard use of the property may attract additional fees.

 

Suppliers

No non-approved suppliers (including catering companies, activity suppliers, or any other third-party) are permitted to operate at the property without the owner's prior permission. The owner may seek to see sight of a supplier's insurance certificates before approving them - or may disapprove at their discretion.

 

Arrival and Departure Times

Check-in is 4pm on the day of your arrival and check-out is 11am on the day of departure. We ask you to respect these times.

The house cleaning teams typically have a tight turnaround time and want each guest to arrive to a fully prepared house. Checking out later than agreed may prevent the cleaning teams from starting their work, and any additional costs incurred as a result may be withheld from your cautionary deposit.

 

Noise Policy

Please ensure there is no external noise between 10pm and 9am. Closing windows and doors will ensure all reasonable noise will not be heard outside the property, and should not impact on your enjoyment.

• Please do not bring any sound equipment into the property (the property has a sound system which can be used at a reasonable level)
• Please don’t use any sound system outside the property

 

Fireworks

We do not allow fireworks or Chinese lanterns at any property without seeking the owner's permission prior to booking. Many properties are located in rural areas where there is livestock. 

 

Swimming Pool

Use of the swimming pool is at your own risk. We request that:

a) children are supervised at all times by an adult when in or near the swimming pool

b) you do not use the pool between 10pm and 6am

c) no glasses are taken into the pool area

 

Booking Cancellation

It is extremely unlikely that the house will cancel a confirmed booking. If, however, for reasons beyond any reasonable control, the property is no longer available the owner reserves the right to cancel a booking. In this event and providing the cancellation does not arise from reasons of Force Majeure, all monies paid by the Client will be refunded.

 

Linen

Sun cream, fake tan, waterproof make-up and hair dye can all cause permanent damage to bedding, linen and towels and the property asks that the Client take care when using these products. The property recommends that Clients planning to use such products during their stay bring their own spare linen and towels to prevent damage to items within the property. If damage / staining does occur and the items cannot be cleaned, a charge may be levied from the cautionary deposit to replace these items.

 

No Smoking Policy

We operate a total no-smoking policy.

 

Health & Safety

A Fire and Risk Assessment was carried out in February 2015, below are observations for your safety and guidance. All portable appliances have also been PAC tested and are up to date.

• A First Aid kit is located in the top drawer of the counter in each kitchen. Smoking is not permitted inside the properties. We ask that all cigarette butts are disposed of and not thrown into the gardens. A £500 charge will be made if smoking is found to have taken place inside the properties.
• The Manor House is of a great age and therefore cannot adhere to the usual safety recommendations. Of particular importance are the stairs (which can be tricky in places) and the low beams (top floor bedroom and the kitchen near the steps to name two!)
• Whilst you are in residence and decide to leave the house, all doors and windows must be carefully locked and secured before you leave the grounds. We cannot accept responsibility for any loss whilst you are in occupation and we will charge for any loss of property if either house is not secured.
• FIRE SAFETY. There are fire extinguishers located in the kitchen and on the first floor landing. For your further safety we have provided a fire blanket that is located in the kitchen. Carbon monoxide alarms are also situated in each property.
• Candles must not be left unattended and indeed no candles are allowed in the upper floors at all. Fires must not be left unattended and caution must be taken to ensure that the fires are left safe at all times. The Manor is a Grade 1 listed house of great age and therefore fire safety is paramount – as are you! Please ensure you keep a careful watch on fires at all times. TVs should not be left on overnight or when you are absent from the house.
• Please ensure that you are familiar with the grounds and the layout and ensure that children and elderly are aware of the dangers, the water feature and the lake. This side of the river nearest the house can be extremely boggy and therefore children should not be left alone in that area. There are two life belts on the pier down at the lake.
• The boat is the property of the owner and we would suggest that guests don’t use it. If the boat is taken out we cannot accept responsibility for any loss or injury. Please do ensure that you take precaution on the steps down to the lake, as they are extremely steep. 
• All of our water features are above 30cms so again; children should not be left alone in the grounds and should be supervised by an adult at all times. 
• We supply a Barbecue for your use and would ask you to take due care whilst using this. Please use correct utensils and gloves provided and please ensure that children are kept away as this BBQ can get very hot. Also ensure that the BBQ is placed well away from anything that might catch fire (e.g. awnings, trees etc).

 

Care of the Property

• The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning.
• In the event of any damage to property or equipment during the stay, the Client is required to notify a member of staff.
• The Client shall leave the property in a clean and tidy condition: this includes cleaning all cutlery and crockery and placing all rubbish in appropriate waste or recycling bins as found.
• The Client agrees to respect their surroundings and not to disturb or otherwise annoy the occupants of neighbouring properties. The house reserves the right to enter the property to investigate concerns relating to the care of the property or to disturbances. The Owner is within their rights to request that Clients vacate the property with immediate effect if it is found to be in a neglected or damaged condition.
• Illegal substances will not be tolerated and clients will be asked to leave immediately.
• Please enjoy the 100 Acres botanical bathroom amenities whilst in residence however we ask that you do not remove any of the products from the bathrooms or they will be charged for.
• We would ask you to enjoy the property and all the contents but to respect that the property is a privately owned house and as such is still used by the owners. Some items are very old or fragile so please think carefully before moving any furniture out of its current position or ask our Estate Manager.
• Guests not staying on site must depart by midnight.
• Failure of the Client to exercise reasonable care may result in deductions being made from the cautionary deposit.

 

Personal Belongings

• The house cannot accept any responsibility or liability for loss of or damage to any of the Client’s personal items, belongings or vehicles, however caused. If we are required to enter the property during a stay (e.g. to carry out maintenance or cleaning), the Client is advised to ensure that a member of their party is present; if this is not possible, the Client has the right to decline services at their discretion but no refunds shall be given for services not used.

 

Party Size and Members

There are limits on the maximum number of guests that can be at each property and the number of guests at the property must not exceed those limits except with prior written agreement from Big House and the owner. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed.

There are also some restrictions on toddlers due to the age of the building, glass and the water features, so we ask parents to be responsible for their children and keep children in sight at all times.

 

Additional Requirements

A Client requesting additional services such as additional cleaning, catering, activities, supermarket delivery etc., is advised to arrange these as far in advance as possible of the arrival date. Generally, a minimum of seven days prior to the arrival date is required to arrange additional services. Where sufficient notice is not given, then arrangement of additional services is dependent on availability and is not guaranteed.

Requests for additional services should be addressed to Big House who will forward those onto the house.

If the client requires any outside catering they will use the house caterers only and not bring unknown companies onto the Estate.

 

Property Maintenance Issues and Complaints

The Client must report any pre-existing damage noticed upon arrival within 24 hours.

If any issues arise during the stay the Client must contact the Estate Manager as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and the house is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.

If the Client feels that their complaint has not been resolved satisfactorily on completion of the holiday, the house requests that the verbal complaint is followed-up by writing to the house or Big House Experience within seven days of departure from the property.

 

Pets

One dog is allowed in The Manor and one dog in The Barn, at no additional charge. We ask that dogs are kept on a lead in the gardens due to livestock in the fields surrounding the property. No dogs are allowed in any of the bedrooms or on the soft furnishings and must sleep downstairs in a room agreed with the house owner (usually the utility room).