House Terms

Pentire Penthouse House Conditions

Scroll to content

Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.

 

Cancellation Insurance

Payments made in respect of your booking are not refundable, we therefore advise taking out a cancellation policy.

 

Cautionary Deposit

A refundable deposit of £1,000 must be paid to Big House Experience two weeks prior to your stay. This will be refunded between 7-10 days following your stay assuming no damage is caused to the property or its contents in accordance with our Booking Terms.

 

Decorations

We ask guests not to decorate walls or woodwork with banners, balloons or pictures. Any marks caused by drawing pins, sellotape or blu tack or any other product such as fake tan that require retouching by re-painting or partial re-painting will be deducted from the cautionary deposit.

 

Stag and Hen Party Bookings

Sorry, we don’t accept bookings for stag or hen parties at this property. We politely request that this is respected.

 

Guest Numbers

The total number of guests at the property must not exceed the total number of people the house can sleep without prior permission from the property owner. Exceeding the maximum number of guests may invalidate the owner's property or liability insurance or violate local council rules.

 

Property Use

If the property is being booked for anything other than a standard residential stay you must seek prior approval before booking. A non-standard residential stay may include a party, wedding or event. Non-standard use of the property may attract additional fees.

 

Suppliers

No non-approved suppliers (including catering companies, activity suppliers, or any other third-party) are permitted to operate at the property without the owner's prior permission. The owner may seek to see sight of a supplier's insurance certificates before approving them - or may disapprove at their discretion.

 

Pets Policy

As Pentire Penthouse is on the top floor with only a paved terrace for the hot tub, dogs are generally not allowed, except in exceptional circumstances. Please check prior to booking. 

 

Arrival and Departure Times

Check-in is 4pm on the day of your arrival and check-out is 10am on the day of departure. We ask you to respect these times.

The house cleaning teams typically have a tight turnaround time and want each guest to arrive to a fully prepared house. Checking out later than agreed may prevent the cleaning teams from starting their work, and any additional costs incurred as a result may be withheld from your cautionary deposit.

 

Noise Policy

Please ensure there is no external noise between 10pm and 9am. Closing windows and doors will ensure all reasonable noise will not be heard outside the property, and should not impact on your enjoyment.

  • Please do not bring any sound equipment into the property (the property has a sound system which can be used at a reasonable level)
  • Please don’t use any sound system outside the property

 

Fireworks

We do not allow fireworks or Chinese lanterns at any property without seeking the owner's permission prior to booking. Many properties are located in rural areas where there is livestock. 

 

Ongoing Development Work

The building works behind the apartment have now reached a level with the roof terrace, so there may be some noise or disruption if you are staying at Pentire Penthouse between January - September 2023.

Although these works are not connected with Pentire Penthouse, the proximity may have an effect at certain times when outside the property; we have asked that noisy works are only carried out weekdays 9am-5pm, but as they are on a strict deadline, sometimes they will work outside of these times.

They are building an apartment block which will be higher than Pentire Penthouse's terrace and as such we are in consultation to create a fabulous roof garden with distinct "rooms" (including a dedicated astroturf yoga area), tall, very hardy planting, and some clever foliage and trellising which will provide cover for guests when they are on the terrace.

Their building works have been ongoing with minimal to no disruption for our guests for the last 3 years and are due to be completed by the end of this Summer.

We are truly sorry for any disruption, but I’m sure you'll appreciate we have no control over their works. Please do get in touch if you wish to discuss this further.